Support

How do I get the best result?

Choose recent, well-lit, front-facing photos with one visible face in each image. Avoid heavy filters, sunglasses, and crowded photos.

Is the result a real prediction?

No. It is a hypothetical AI-generated portrait for entertainment, not genetic analysis.

Are parent photos saved?

Our backend is not designed to permanently store the original parent photos. They are transmitted to the configured AI provider for processing.

Why did generation fail?

A file may be unsupported, too large, blocked by safety systems, or the AI provider may be temporarily unavailable. Try clear JPEG, PNG, or WEBP files under 10 MB.

Contact us

Email office@globidinc.com. Please do not attach sensitive photos to support emails.

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